Careers at Taskworld

If you get a kick out of solving problems for people, browse through our job openings and drop us a message.
French Customer Support and Happiness Agent
Head of People & Culture
Head of Marketing
Head of Performance Marketing
Software Engineer (Front-end)
Software Engineer (Back-end)
Software Engineer (Full-stack)
Software QA Engineer (Automation Specialist)
Content Manager
Talent Manager / Executive
Product Management, Manager
Technical Support Engineer
Business Developer (France)
French Customer Support and Happiness Agent
Sales Executive

France

French Customer Support and Happiness Agent

Job Description

Shift time: 9:30 am to 6:30 pm (France time)

France is our biggest market. We’re looking for an experienced Customer Support & Happiness Agent to provide fast and empathic support to our users in French. You’ll be a true friend of our customers and ensure that they are happy with our app.

Responsibilities

  • Talking to potential and existing customers via phone, email, chat and video call
  • Troubleshooting potential/existing customers’ issues with our app
  • Escalating appropriate issues to the right person in the team
  • Ensuring that customer support KPIs are met (Customer Satisfaction, Availability Time, Average Handling Time, etc.)

Requirements

  • More than 1 year of customer support experience (preferably in customer service and technical support role)
  • Native level proficiency in French (both spoken and written)
  • Customer-centric mindset
  • Excellent communication and collaboration skills to present and solve customers’ problems together with other teams
  • Ability to work under pressure with limited supervision
  • Basic troubleshooting knowledge with operating systems like Windows, Mac, iOs, and Android is desirable

Benefits

At Taskworld, we treat our employees as rockstars. Which means:

  • Above market pay: Great people deserve great salaries
  • Remote work: Work from home, office or your favorite cafe
  • Cutting edge tech: Work with the best tools any digital marketer can have

Send us your resume and letter in French. We’d love to hear from you :-)

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