Careers at Taskworld

If you get a kick out of solving problems for people, browse through our job openings and drop us a message.
French Customer Support and Happiness Agent
Business Analyst
Head of Marketing
Software Engineer (Front-end)
Software Engineer (Back-end)
Software Engineer (Full-stack)
Web UI Designer
Software QA Engineer (Automation Specialist)
Build and Release Engineer
Content Manager
Recruitment Specialist
Technical Support Engineer
Business Developer (France)
French Customer Support and Happiness Agent
Sales Executive

Manila

French Customer Support and Happiness Agent

Job Description

Shift time: 9:30 am to 6:30 pm (France time)

France is our biggest market. We’re looking for an experienced Customer Support & Happiness Agent to provide fast and empathic support to our users in French. You’ll be a true friend of our customers and ensure that they are happy with our app.

Responsibilities

  • Talking to potential and existing customers via phone, email, chat and video call
  • Troubleshooting potential/existing customers’ issues with our app
  • Escalating appropriate issues to the right person in the team
  • Ensuring that customer support KPIs are met (Customer Satisfaction, Availability Time, Average Handling Time, etc.)

Requirements

  • More than 1 year of customer support experience (preferably in customer service and technical support role)
  • Native level proficiency in French (both spoken and written)
  • Customer-centric mindset
  • Excellent communication and collaboration skills to present and solve customers’ problems together with other teams
  • Ability to work under pressure with limited supervision
  • Basic troubleshooting knowledge with operating systems like Windows, Mac, iOs, and Android is desirable

Benefits

At Taskworld, we treat our employees as rockstars. Which means:

  • Above market pay: Great people deserve great salaries
  • Remote work: Work from home, office or your favorite cafe
  • Cutting edge tech: Work with the best tools any digital marketer can have

Send us your resume and letter in French. We’d love to hear from you :-)

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