Careers at Taskworld

If you get a kick out of solving problems for people, browse through our job openings and drop us a message.
Software Engineer (Front-end)
Software Engineer (Back-end)
UX/UI Designer
Korean Customer Success Agent

Korean Customer Success AgentWorking location in Bangkok

Job Description

We’re looking for an experienced Customer Support & Success Agent to provide fast and empathic support to our users in Korean. You’ll be a true friend of our customers and ensure that they are happy with our app.

Roles and responsibilities

  • Working Hours: 9 hours a day Monday to Friday
  • Ensure customer relationships that promote retention and loyalty.
  • Work closely with customers to ensure they are satisfied with the services they have received.
  • Troubleshooting potential/existing customers’ issues with our app
  • Escalating appropriate issues to the right person in the team
  • Ensuring that customer support KPIs are met (Customer Satisfaction, Availability Time, Average Handling Time, etc.)

Desired skills and experience:

  • More than 1 year of customer support experience (preferably in customer service and technical support role)
  • Native level proficiency in Korean (both spoken and written)
  • Fluent in English (both spoken and written)
  • Customer-centric mindset
  • Excellent communication and collaboration skills to present and solve customers’ problems together with other teams
  • Ability to work under pressure with limited supervision
  • Basic troubleshooting knowledge with operating systems like Windows, Mac, iOs, and Android is desirable
  • Willing to work on a shifting schedule
  • Willing to work either remotely or in an office environment

Perks

    At Taskworld, we treat our employees as rockstars. Which means:

  • Above market pay: Great people deserve great salaries
  • Gorgeous office: We are housed at Park Ventures Ecoplex, arguably Thailand’s best office complex (also home to Google Thailand)
  • Remote work: Work from home, office or your favorite cafe
  • Cutting edge tech: Work with the best tools any digital marketer can have
  • Health benefits: Medical benefits to keep you up and running
  • Stock options: You are not an employee, but a co-entrepreneur
  • Free food: A lot of healthy and a few unhealthy options
  • Frequent gaming sessions: Play PS4, board games or Nintendo Wi for a creative break

Send us your resume if you’re interested. We’d love to hear from you :-)

Copyright © 2013-2018 Taskworld™. Pat. Pend.
All rights reserved.