Careers at Taskworld

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Software Engineer (Front-end)
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Technical Support Engineer
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Technical Support Agent
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The Philippines

Technical Support Agent

Job Description

Taskworld is a leading online project management software that’s used by thousands of teams worldwide. We serve some of the world’s biggest companies including Netflix, Samsung, Volkswagen & AccorHotels.

We are looking for an experienced Technical Support Agent to join our new team in the Philippines. This is an important position that focuses on solving complex customer reported issues in our platform while making sure that all of our potential/existing customers are satisfied.

We take great pride in being a user centric company. As a Technical Support Agent, you’ll be right in the middle of all the action, and your strategic input would be vital in our product development.

Roles

  • Provide technical support to potential and existing customers via phone, email, chat, and video call.
  • Troubleshoot potential/existing customers issue with our platform/app.
  • Escalate appropriate issues to the right team
  • Ensure that Technical Support KPIs are met (Customer Satisfaction, First Reply Time, Average Handle Time, Availability Time, and Call Quality)
  • Update and Maintain Internal Knowledgebase and User Guide.
  • Update and Maintain Bug Fix Priority.

Requirements

  • At least 2 years of Technical Support experience at a SaaS company or any related field.
  • Exercise a strong sense of empathy when dealing with customers.
  • Native level fluency in English (Speaking, Reading, and Writing).
  • Excellent interpersonal skills.
  • Solid Understanding of Internet Network, Browsers, Mobile Platforms (iOS and Android). Software Programming and Infrastructure Knowledge Gives You an Edge.
  • Excellent Troubleshooting and Problem Solving skills.
  • Willing to work on a shifting schedule.
  • Fast and Reliable Internet Connection.
  • Own Computer and Headset (Desktop or Laptop).

Benefits

  • Work at the comforts of your home.
  • Competitive pay and incentive structure.
  • Fun and competent team to work with.
  • Access to cutting edge technology.
  • Government Mandated Benefits.
  • Be part of a mission to improve how the world collaborates!

Send application to joshua.c@taskworld.com

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