At Taskworld with offices in Berlin, Seoul, Bangkok and Tokyo, we’re building a powerful collaboration software to improve how the world collaborates. Thousands of companies in more than 100 countries like Netflix, Allianz, Lufthansa and Sony are using Taskworld to organize projects, communicate and get work done.
Taskworld Deutschland GmbH based in Berlin, Germany is looking for a Technical Support Engineer to provide enterprise-level assistance to our customers in Germany, Austria and Switzerland. If you are looking for a rewarding career in one of the fastest growing industries on planet, then read on:
You will be responsible for configuring and provisioning our products based on customer specific needs, providing installation and first-use assistance, and providing technical support whenever needed. You will diagnose and troubleshoot software issues, and assist our customers with installing and running our products. You will use email and chat applications to provide our customers with quick answers to simple issues.
For more complex problems, you will provide support by phone and in person. Some travel to client sites might be required, for more advanced issues. As the main point of technical support for Taskworld inside Europe, you will be responsible for managing communication between our core engineering and infrastructure divisions, and our European customers.
To be qualified for this role, you should hold a degree in a relevant field like Computer Science, IT or Software Engineering. Amazon Web Services, Google Cloud Platform or similar experience and certification will be highly regarded.
If you’re someone who enjoys helping people with computer issues, and are able to explain technical details easily, we’d love you meet you.
Ultimately you will be someone our customers trust. They will rely on you to provide timely and accurate solutions to their technical issues.
The following are not required for this role, but will definitely earn you extra brownie points:
You will become a valued part of our team and have access to the following benefits: